Les belles pointures, Caroline and her shoes.

Terms & Conditions


These general Terms and Conditions apply between the Company 5 bis SASU with a capital of 8,000€ registered at the Registre des commerces (French commercial registar) of Paris under number 529 924 557, author of the online boutique www.lesbellespointures.com

Hereinafter referred to as "Les belles pointures".


Anyone placing an order via the website www.lesbellespointures.com

Hereinafter referred to as the "Buyer". The Buyer ensures to be at least 18 years old, with legal capacity or holding parental permission allowing them to place an order on the Les belles pointures website.


These conditions aim at defining the distance selling arrangements between Les belles pointures and the Buyer, from placing the order to payment and delivery.

They regulate all the steps necessary for placing the order and ensure the tracking of this order between the contracting parties.

Consequently, the action of placing an order on www.lesbellespointures.com held by 5bis implies complete adherence, without reservation, to these terms and conditions.

Acceptance of these conditions

The action by the Buyer of checking the "I accept the terms and conditions of sale" box prior to the secure payment constitutes an irrevocable acceptance which can be challenged only in the cases provided in these terms and conditions sales under the heading "right of withdrawal". Customer acknowledges by this act to have read and understood these Terms and accepted them.

Product compliance

The products sold are described and presented with the greatest possible accuracy.

The information and pictures published on Les belles pointures are provided for informational purposes only, but are meant to reflect as accurately as possible each item sold.  The visual perception of shapes and colors of the items may nevertheless not reflect them perfectly.  Should any error or omission in those descriptions and pictures arise, Les belles pointures excludes any liability.

Product Availability

The products offered for sale are those described on the Les belles pointures website on the day the Buyer visits it, within the limit of stocks available.

In case of error on the availability of a product ordered, Les belles pointures informs the Buyer by e-mail as soon as possible.  The Buyer will have the option of requesting a credit or a refund within fifteen days.


The prices of products sold on Les belles pointures are indicated in euros, inclusive of all taxes, but excluding shipping costs.

Should the tax (VAT) rate change, it may affect the price of items without the Buyer being notified.

Les belles pointures reserves the right to change prices at any time, but products will always be charged at the actual price advertised at the time of the order.


Any order is worth express and irrevocable acceptance, by the Buyer, of the prices and descriptions of products available for sale, as well as the present conditions.

Customers interested in a product available on the Les belles pointures website must follow a specific process leading to the purchase.  They must first check the details of their order (size, color, quantity, price).

The Buyer then must confirm the products they want to select.
If the Buyer is entitled to a special discount, they have to enter the code that they have been given in the field meant for this purpose.

When ordering for the first time, the Buyer must complete a form containing the following information:  title, name, email, date of birth, delivery address, telephone numbers.  Buyer must also at this stage create a password.

After confirming the order, Les belles pointures send the Buyer a confirmation message using the email address specified in the order.

Les belles pointures reserves the right to refuse any order from a buyer with whom there is or would appear to exist a dispute over an order, particularly a payment dispute.

Order tracking

The Buyer can at any time follow the preparation and delivery of their order by visiting the "My Account" section on www.lesbellespointures.com.  The delivery tracking is performed with the Internet interface of carrier services.  Les belles pointures can not be held responsible for any unavailability or mistakes in the information provided by the carriers.


The ordered products are sent to the delivery address specified by the Buyer when placing the order.

All shipping fees include taxes.  All deliveries are announced by email.  Delivery by Colissimo (french postal service) is offered starting from 180 € of purchase for France, Corsica, Monaco and Andorra and from € 200 to Belgium and Switzerland.

In case of delay of more than seven days of delivery, if it is not due to force majeure (especially in case of fire , explosion, network failure , flood, snow, ice , accidents , breakdown of the vehicle , etc.) , the Buyer may cancel their order. We will refund the order within fifteen days. Les belles pointures can not be held responsible for delays in delivery due to errors or disruptions due to carriers (including total or partial strike of postal services and transportation and/or communications services).

The geographical area of delivery is chosen according to the following delivery methods :

  • Metropolitan France, Corsica, Monaco, Andorra, Belgium and Switzerland.

For all other requests regarding the geographical area, the Buyer may contact our customer service by email at contact@lesbellespointures.com for more information on delivery conditions in a specific country.

Standard delivery with Colissimo Access (usually within 48 hours) in metropolitan France (including Corsica), Andorra and Monaco and Colissimo international expert for Belgium.

This delivery method allows the buyer to receive the parcel within 48 hours (a 4 day period is planned for Andorra) and 3 to 8 working days for Belgium and Switzerland from shipping through the Post Office and the Colissimo service . Deliveries occur Monday-Saturday mornings, except public holidays.  Les belles pointures prepare the order as soon as possible:  processing time and order preparation can take 1 or 2 days.  Delivery by Colissimo Access is charged (fixed price) 7€ for Metropolitan France, Corsica, Monaco and Andorra and starting from 13 € for Belgium and Switzerland.

Once the package is collected by the Post Office, it will be delivered to the Buyer at the delivery address provided.  In the absence of the Buyer, a notice will be left at the delivery address.  The Buyer may withdraw his parcel at the post office indicated on the notice.  The parcels will be kept there for 15 calendar days.  If not picked on time by the Buyer, the products will be returned to Les belles pointures who reserves the right to refund the price of products & shipping costs to the Buyer.


Express delivery by Chronopost (next day delivery before 1pm) for metropolitan France and Monaco

This delivery method allows the buyer to receive the parcel within 24 hours following shipment by Chronopost.  Deliveries are made Monday through Friday, except public holiday.  Les belles pointures prepare the order as soon as possible:  processing time and order preparation can take 1 or 2 days.

Delivery to the address:  Chronopost is in charge of the package and will deliver it (asking for a signature of the recipient) at the delivery address specified by the Buyer.  When ordering, the Buyer must ensure that the information provided concerning the place of delivery are detailed (code, building, floor, …).  They will also enter a phone number where they will be easily reached.  In case of absence, a notice will be left at the delivery address specified by the Buyer, which will allow them to withdraw their package at the post office indicated by the carrier.  The packages are kept at the Post Office for 7 calendar days. If not picked on time by the Buyer, the products will be returned to Les belles pointures who reserves the right to refund the price of products & shipping costs to the Buyer.  Delivery to the address will occur the next morning before 1pm in Metropolitan France and Monaco (for certain coastal islands, delivery is guaranteed two days later) once parcel is taken care of by Chronopost.  The flat rate of delivery by Chronopost is 15€.

Same Day delivery by courier in Paris

Les belles pointures gives the Buyer the opportunity to be delivered on the day of the order by a courier.  The Buyer shall place their order before 11am. This delivery will be made the same day between 2pm and 6pm at the address provided when placing the order.  When ordering, the Buyer shall ensure that all information concerning the place of delivery are filled and accurate (building entrance code, building number, floor, apt..).  It is also necessary to provide a phone number should the courier need to reach them.

For all orders placed after 11am, a courier delivery the next day will take place between 2pm and 6pm.

The single price for delivery by courier in central Paris is 6€ for orders under 180€ and free for orders over 180€.


The order issued by the Buyer at the time of the order or the order confirmation emailed to the Buyer by Les belles pointures is not an invoice.  The Buyer may get the original invoice in the " My Account" section on the website.  The invoice is not included in the parcel.

Payment and secured payment

The Buyer may pay the order online by credit card:  Carte Bleue, Visa and Eurocard-Mastercard. The Buyer ensure Les belles pointures they are fully allowed to use the payment method of their choice when confirming the order.  The purchase is debited from the Buyer’s account once the order is being processed.  The payment of the order firmly and definitively formalizes the sales contract that binds them to Les belles pointures.

At Les belles pointures, we promise to provide you with a secure and safe shopping experience.  To secure your payment, our security service is provided by Credit Agricole bank.  This service uses the Secure Socket Layer (SSL) security standard which allows to crypt your bank details (the 16 digits credit card number, the expiration date, the security code at the back of the card).  When you are paying your order, the security padlock will appear on your browser.  Credit Agricole bank will be the only service to get the payment details you enter on Les belles pointures website while ordering.

Once the order is confirmed, the payment request is routed in real time to the secure payment service.  It addresses an authorization request to the bank card network. The payment manager issues an electronic certificate that will be considered proof of the amount and date of the transaction pursuant to the provisions of Articles 1316 of the french "Code Civil".

Les belles pointures reserves the right to suspend any order and any delivery should the certified financial institution refuse to authorize payment, or in case of non-payment.

Return and exchange

As from the date of receipt of the order, the Buyer has a period of fifteen (15) days to return a product. After this period, the products delivered will be deemed compliant and accepted by the customer and Les belles poitures then reserves the right to refuse the exchange, credit or refund.

Returned products must be in perfect condition for resale.  They must not have been worn nor have suffered any damage.  Any product that is damaged, incomplete, or whose original packaging is damaged, will not be refunded nor exchanged.

The returned item must be in its original package and accompanied by the return slip filled.

Les belles pointures will pay the return costs on the first exchange of the Purchaser and a 5€ fee will be deducted for any reimbursement for Metropolitan France, Corsica, Andorra and Monaco.  For returns or exchanges from Belgium or Switzerland via Colissimo, the costs will be paid by the buyer.  Should the Buyer exchange the ordered product or return it back, the return costs will be paid by themselves.

The return of the items within that period must always follow this specific procedure:

  • For any exchange or refund request, you will need to fill in the form in the ''my account'' section then "Historique de mes commandes" (order history).  Then click on your order to return it.  The return request will be quickly processed, after which you will receive the pre-paid form to paste on your parcel (only for Metropolitan France).

  • If the Buyer chooses a return via colissimo
    The Buyer will need to submit the package to the post office of their choice within 10 days (7 days during the sales periods).  Les belles pointures recommends the buyer to subscribe to an additional insurance covering the value of the products, if necessary, offering compensation for products up to their actual market value in case of theft or loss of this parcel.  In all cases, the return is at risk of the Purchaser.  The customer will have to keep proof of return.

Right of withdrawal

The Buyer can exercise their right of withdrawal (according to Article L 121-20 of the French Code de la consommation), within fourteen days after receiving the goods, without giving reasons or pay penalties, except, where applicable, the cost of return.

If the period of fourteen days expires on a Saturday, Sunday or on a public holiday, it is extended to the next business day.

Should you want to exercise your right of withdrawal, Les belles pointures offers two options: the company can give you a voucher on your next order or refund the total amount paid, as soon as possible and at the latest within thirty days after receiving your request of withdrawal.

Returned products must be in perfect condition for resale and in their original packaging.  They must not have been worn nor have suffered any damage.  Any product that is damaged, incomplete, or whose original packaging is damaged, will not be refunded nor exchanged.

Guarantees and responsibility

LLes belles pointures informs the Buyer that they are not the makers of the products advertised on its website, within the boundaries of French Law No 98-389 (of May 19, 1998) concerning liability for defective products.  Therefore, in case of damage to a person or property by a defect in the product, only the responsibility of the producer thereof could be sought by the Buyer.

Les belles pointures may in no circumstances be held responsible for false information or input error of its coordinates by the Buyer as a result of the delay or error in delivery.  The Buyer must verify the completeness and compliance information it provides to Les belles pointures.  In this context, all costs incurred for the return shall be supported by the buyer.

Les belles pointures cannot be held responsible for any inconvenience or damage arising from the use of the Internet for any technical errors or material, direct or indirect damages such as loss of data, external intrusion, computer virus, unavailability of service, or other unintended problems within the provisions of the jurisprudence of the Supreme Court resulting from the use of the Internet.

Hypertext links can redirect to other sites outside www.lesbellespointures.com.  Les belles pointures disclaims any liability if the content of these sites violates existing laws and regulations.

Personal data

Les belles pointures takes every measure necessary to respect the privacy and protect personal data provided by the Buyer on the WebSite and process those data in accordance with the French law "Informatics and Freedoms" of January 6, 1978.  The Buyer may exercise their right of access to the file, their right of objection and their right to rectify or delete information by sending a request to Les belles pointures by email to contact@lesbellespointures.com or through mail services to:  5bis passage Montenegro 75019 Paris.

During the registration or order process, the website offers visitors or buyers to subscribe to its newsletter.  The Visitor or Buyer may at any time modify or cancel their newsletter subscription by going to the "My Account " section or using the hyperlink at the bottom of the newsletter received by email.  The website Les belles pointures agrees to take into account any changes as soon as possible.

Les belles pointures uses data collection systems such as cookies which are located on the hard drive of the computer.  They are used to recognize the Buyer at their next visit, to customize the website on behalf of the Buyer, secure transactions that the Buyer may be required to achieve, and to temporarily store items that the Buyer temporarily pick until they proceed to payment.

Intellectual property

All elements of the website Les belles pointures, whether visual or audio, are protected by copyright, trademarks or patents.

They are the exclusive property of the website Les belles pointures.

Les belles pointures must give prior written consent to any other site that would place a link on www.lesbellespointures.com.  No authorization will be granted on a permanent basis and Les belles pointures may on simple request obtain the deletion of the link.

Governing Law and Jurisdiction

These general conditions of sale are performed and construed in accordance with French law.

Should a dispute occur between the parties, the Buyer shall first contact Les belles pointures to try and settle it amicably.

If any conciliation fails, the Paris courts will have jurisdiction over the dispute.

Changes of terms and conditions

Les belles pointures reserves the right to adapt or modify at any time and without notice these terms and conditions.  The only terms and conditions legally binding will be those published when the order was placed.

Les Belles Pointures takes a summer break, from August 10 evening to September 4.
All orders placed during this period will be shipped on September 4.
Happy holidays to you all!

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